Industry
Sapien for Software
Understand what’s driving ARR, margin, and unit economics across every product, segment, and customer
Key Use Cases
How teams use Sapien for Software
Break down what’s driving ARR and NRR movement
Decompose net retention into expansion, contraction, and churn by product, segment, cohort, and customer. Know exactly where growth is coming from and where you’re leaking revenue.
See true gross margin by product, customer, and segment
Allocate hosting, support, and services costs at the product and customer level. Identify which products and customers are actually margin-accretive and which are dragging the blended number down.
Identify which customers and cohorts are at risk
Flag usage declines, contraction signals, and margin erosion at the customer and cohort level before they show up as churn. Quantify the revenue exposure so you prioritize the right saves.
Get proactive pricing recommendations
Compare pricing changes, packaging restructures, and infrastructure cost shifts side by side with full P&L impact by product and segment. Surface recommendations based on contract and cohort patterns.
Understand true CAC down to the most granular level of spend
Break down customer acquisition cost by channel, campaign, cohort, and segment. See exactly where spend is efficient and where it’s burning cash so you can reallocate with confidence.
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