Break down what’s driving ARR and NRR movement
Decompose net retention into expansion, contraction, and churn by product, segment, cohort, and customer. Know exactly where growth is coming from and where you’re leaking revenue.
Sapien for Software
Connect recurring revenue to real unit economics.
Bring billing, product usage, and infrastructure costs together. Understand which customers grow, which cohorts retain, and what serving them costs.
Sapien / AnalysisIllustrative product example
Why is gross profit flat while subscriptions grow?
April → May
Expansion added $180k. Contraction and higher hosting costs absorbed the entire gain.
Change in subscription gross profit$0
Subscription gross profitUSD, millions
April$1.6M
May$1.6M
Select a driver to explore the calculation.
Hosting: −$100,000
Higher infrastructure cost per account offset the remaining expansion benefit.
5,000 accounts × $20 additional hosting cost= $100,000 decrease
Source reference
Cloud cost allocation · Account cost
A next question
Which usage cohorts have the highest cost to serve?
Your business logic, built in
The answer starts with how your business works.
Sapien connects your data and maps the relationships behind it. Your team adds the definitions, rules, and exceptions that make the analysis useful.
Explore the platformConnected business data
Subscription billingProduct usageCloud costs
Shared definition
Subscription gross profit
Align recognized subscription revenue and direct service costs to the same period. Attribute shared infrastructure using the agreed usage allocation.
Account → CohortSubscription → PlanUsage → Cost center
From the first question to the next decision
More ways to put Sapien to work.
See true gross margin by product, customer, and segment
Allocate hosting, support, and services costs at the product and customer level. Identify which products and customers are actually margin-accretive and which are dragging the blended number down.
Identify which customers and cohorts are at risk
Flag usage declines, contraction signals, and margin erosion at the customer and cohort level before they show up as churn. Quantify the revenue exposure so you prioritize the right saves.
Get proactive pricing recommendations
Compare pricing changes, packaging restructures, and infrastructure cost shifts side by side with full P&L impact by product and segment. Surface recommendations based on contract and cohort patterns.
Understand true CAC down to the most granular level of spend
Break down customer acquisition cost by channel, campaign, cohort, and segment. See exactly where spend is efficient and where it’s burning cash so you can reallocate with confidence.